IBM iX client:

Bank of Montreal (BMO)

Experience Designer
‍October 2021- Mar 2023

Role & Client
Working as an Experience Designer, I contributed to the designs of BMO's latest retail banking experience.

Skills
• Mobile & Responsive Design
• UX Design
• Accessibility Design
• Design System

If you'd like to learn more, please feel free to contact me on Linkedin or Email.

Project Background

This project was apart of the incremental Canadian Digital Banking (CDB) strategy. I joined at the start of Phase 2, where the objective was to continue the refresh of BMO's digital banking experience, with a focus on aligning mobile assets to the desktop experience from Phase 1.

Design Goal

1. Convert desktop designs from Phase 1 to be responsive
2. Identify mobile specific features for Phase 2 implementation 
3. Improve the UX based on feedback from previous launches

Design Goal

1. Convert desktop designs from Phase 1 to be responsive
2. Identify mobile specific features for Phase 2 implementation 
3. Improve the UX based on feedback from previous launches

Business goal

Expand digital footprint by enhancing the app’s presence and rankings.

Maintain BMO's #1 ranking in online banking satisfaction in the J.D. Power 2023 Study. Based on Navigation, speed, visuals, and information/content

Ways of Working

CDB2 Pods

I was part of the Design POD, which consisted of 7 designers working across three pods, with each pod responsible for different epics.

~15 DA Teams

Throughout this initiative, I collaborated with several Delivery Accelerator (DA) teams to ensure their features were seamlessly integrated into the new CBD experience.

Features supported by a DA team consisted of time-sensitive design updates to the legacy mobile app.

UX & Governance Process

For each design epic, I ensured accessibility, content, and technical stakeholders were involved, giving them opportunities to provide feedback throughout the process.

Epic #1

Sign in

• First time Sign in
• Saved Sign in
• Biometrics (iOS, Android, Samsung)

Epic #2

Credit Card Account

• Transactions
• Statements
• Rewards

Epic #3

Account Summary

• Investment Account
• Accessibility Improvements

Epic #4

Mobile Specific Features

• Mobile Cheque Deposit
• Apple Pay / Google Pay